Gepetto LLC, a series of OtoCo Base DE LLC ("we") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights.
Information we collect
- **Account information:** name, email address, and password (hashed) when you create an account.
- **Order information:** shipping/billing address, phone number, items purchased, and order history.
- **Payment information:** processed directly by Stripe. We do not store your full card number on our servers.
- **Usage data:** IP address, browser type, pages visited, and similar analytics data via cookies and server logs.
How we use your information
- To process and fulfill your orders.
- To send transactional emails (order confirmations, shipping updates).
- To provide customer support.
- To improve our site and product selection.
- To prevent fraud and comply with legal obligations.
Sharing your information
We do not sell your personal information. We share it only with:
- **Payment processors** (Stripe) to process transactions.
- **Shipping carriers** to deliver your orders.
- **Service providers** (hosting, email delivery) under confidentiality agreements.
- **Authorities** when required by law.
Cookies
We use cookies to keep you signed in, remember your cart, and analyze site usage. You can disable cookies in your browser, though some features may not work properly.
Data retention
We retain order records for as long as required by law (typically 7 years for tax purposes). Account data is retained until you request deletion.
Your rights
You may request access to, correction of, or deletion of your personal information by emailing [email protected]. We will respond within 30 days.
Children's privacy
Our site is not directed to children under 13. We do not knowingly collect information from children under 13.
International users
Our site is operated from the United States. By using it, you consent to the transfer of your information to the US.
Changes
We may update this Policy from time to time. The "last updated" date at the top reflects the most recent revision.